FAQ – Products & Warranty

All products sold at L.E.S. – Latest Electronics Store come with a minimum 1-year manufacturer's warranty covering defects in materials and workmanship. Some products may carry extended warranties of up to 2 years. Please check the individual product page for specific warranty terms.

The warranty covers manufacturing defects, hardware failures under normal use, and faulty components. It does not cover physical damage (e.g., cracked screens, dents), liquid damage, damage from misuse or unauthorized repairs, or consumable parts such as batteries that degrade naturally over time.

To make a warranty claim, please contact us via WhatsApp or our contact form with the following details: your order number, proof of purchase, a description of the issue, and photos or a short video showing the defect. Our team will review your claim and guide you through the next steps within 2 business days.

Yes. A valid proof of purchase (order confirmation email or receipt) is required for all warranty claims. Please keep your purchase records safe for the duration of your warranty period.

Once your warranty claim is approved, repairs or replacements typically take 5–14 business days depending on parts availability and the nature of the issue. We will keep you updated throughout the process.

We accept returns within 7 days of delivery for items that are unused, in original packaging, and in the same condition as received. Items returned due to a manufacturing defect within this period will be eligible for a full refund or exchange. After 7 days, defective items fall under the warranty policy.

If your item arrived damaged during shipping, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund at no extra cost to you.

Yes, all electronics sold in our store are compatible with Kenya's standard 240V/50Hz power supply unless otherwise stated on the product page. We recommend checking the product specifications if you plan to use the device in a different country.

Batteries are considered consumable components and naturally degrade over time. Battery warranty is typically limited to manufacturing defects identified within the first 6 months of purchase. Normal capacity reduction over time is not covered under warranty.

Software issues caused by manufacturer bugs or pre-installed firmware faults may be covered. However, issues arising from user-installed software, system updates, or unauthorized modifications are not covered under warranty. We recommend contacting the manufacturer's support for software-related assistance.

No. Any repairs carried out by unauthorized third-party technicians will void your warranty. Always contact us first before attempting any repairs to ensure your warranty remains valid.

You can reach us via WhatsApp, our online contact form, or by visiting our store. We are available Monday to Saturday, 8:00 AM – 6:00 PM EAT. We aim to respond to all inquiries within 24 hours.