Terms of service

Welcome to L.E.S. - Latest Electronics Store. The terms “we”, “us”, and “our” refer to L.E.S. - Latest Electronics Store.

These Terms of Service govern your access to and use of our website, social media pages, WhatsApp business channels, products, and related services (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms together with our Privacy Policy, Shipping Policy, Return Policy, and any other policies published by us.

If you do not agree to these Terms, please do not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least eighteen (18) years old and legally capable of entering into binding contracts under the laws of Kenya.

To use the Services, including placing orders, you may be asked to provide personal information such as your name, email address, phone number, shipping details, and payment information. You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.

We reserve the right to suspend or terminate accounts suspected of fraud, abuse, unlawful conduct, or violation of these Terms.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure product descriptions, specifications, images, and pricing are accurate.

However:

  • Product colors and appearance may vary depending on device displays
  • Specifications and availability may change without notice
  • Certain products may become unavailable without prior notice

We reserve the right to:

  • Limit quantities
  • Refuse orders
  • Discontinue products
  • Correct pricing or description errors

at our discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase a product from L.E.S. - Latest Electronics Store.

Orders are only confirmed once payment has been successfully received and accepted by us.

We reserve the right to:

  • Decline or cancel orders
  • Limit quantities
  • Request additional verification
  • Refuse suspicious or fraudulent transactions

Customers are encouraged to review orders carefully before submission.

Returns and exchanges are governed by our Return and Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, promotions, and discounts may change without notice.

Unless otherwise stated:

  • Prices are quoted in Kenya Shillings (KES)
  • Shipping charges are separate
  • Additional delivery charges may apply depending on location

You agree to provide valid and accurate billing and payment information for all purchases.

Failure to provide accurate payment information may result in cancellation of orders.

SECTION 5 - SHIPPING AND DELIVERY

Delivery timelines provided by L.E.S. - Latest Electronics Store are estimates only and may vary depending on:

  • Courier operations
  • Traffic conditions
  • Weather
  • Public holidays
  • Events outside our reasonable control

Risk and ownership of products transfer to the customer upon successful delivery or collection.

Further details are available in our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to:

  • Logos
  • Brand assets
  • Product descriptions
  • Graphics
  • Images
  • Videos
  • Website design
  • Text and marketing materials

is owned by or licensed to L.E.S. - Latest Electronics Store and protected under the intellectual property laws of Kenya and applicable international laws.

You may not reproduce, distribute, modify, publish, or commercially exploit any content without prior written consent.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our Services may include access to tools or services operated by third parties, including payment providers, delivery companies, or external platforms.

These services are provided independently and are subject to their own terms and policies.

L.E.S. - Latest Electronics Store is not responsible for:

  • Third-party platform outages
  • Payment provider interruptions
  • External website content
  • Courier delays or disruptions

Use of third-party services is at your own risk.

SECTION 8 - THIRD-PARTY LINKS

Our platforms may contain links to third-party websites or services.

We are not responsible for the content, policies, security, or practices of third-party platforms and encourage users to review their terms independently.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

L.E.S. - Latest Electronics Store is powered by Shopify, which enables us to provide online store functionality.

However, all purchases and transactions are conducted directly between you and L.E.S. - Latest Electronics Store.

Shopify is not responsible for products sold, customer disputes, warranties, refunds, delivery issues, or other matters relating to purchases from our store.

SECTION 10 - PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable Kenyan data protection laws.

By using our Services, you consent to the collection, processing, and use of your information for purposes including:

  • Order processing
  • Delivery coordination
  • Customer support
  • Fraud prevention
  • Service improvement

Some information may be processed by Shopify and third-party service providers as necessary to operate the Services.

SECTION 11 - FEEDBACK

If you submit suggestions, reviews, comments, or other feedback to us, you grant L.E.S. - Latest Electronics Store a non-exclusive, royalty-free right to use, reproduce, publish, or display such feedback for operational, marketing, or service improvement purposes.

You confirm that your feedback:

  • Does not violate any laws
  • Does not infringe third-party rights
  • Is not defamatory, misleading, or unlawful

We reserve the right to remove inappropriate or unlawful content.

SECTION 12 - ERRORS AND INACCURACIES

Occasionally there may be typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions
  • Pricing
  • Availability
  • Promotions
  • Delivery timelines

We reserve the right to correct errors, update information, or cancel orders affected by inaccuracies at any time.

SECTION 13 - PROHIBITED USES

You agree not to use the Services:

  • In violation of Kenyan law
  • For fraudulent or unlawful purposes
  • To infringe intellectual property rights
  • To distribute malware or malicious software
  • To interfere with the security or operation of the Services
  • To collect or misuse customer information
  • To impersonate another person or entity

We reserve the right to suspend or terminate access where misuse or unlawful conduct is suspected.

SECTION 14 - AUTOMATED ACCESS AND AGENTS

You may not use automated systems, bots, scraping tools, AI agents, or similar technologies to access or interact with the Services without prior written permission from L.E.S. - Latest Electronics Store.

We reserve the right to block or restrict automated activity that negatively affects the operation, security, or integrity of the Services.

SECTION 15 - TERMINATION

We may suspend or terminate access to the Services at any time where:

  • These Terms are breached
  • Fraudulent activity is suspected
  • Unlawful conduct occurs
  • Abuse of the Services is identified

Termination does not affect any rights or obligations accrued prior to termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that the Services and products provided are accurate and reliable.

However, except as required under applicable Kenyan law, the Services and products are provided on an “as available” basis without guarantees that:

  • The Services will always be uninterrupted or error-free
  • Product descriptions or images will always be fully accurate
  • The Services will always remain available

Nothing in these Terms excludes or limits any rights available to consumers under the Consumer Protection Act, 2012 or other applicable Kenyan laws.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted under Kenyan law, L.E.S. - Latest Electronics Store shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or revenue
  • Business interruption
  • Courier delays
  • Technical failures beyond our control
  • Losses arising from misuse of products

Our total liability relating to any product or order shall not exceed the amount paid by the customer for that product or order.

Nothing in these Terms excludes liability that cannot lawfully be excluded under Kenyan law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless L.E.S. - Latest Electronics Store, its employees, directors, agents, and service providers from losses or claims arising from:

  • Your breach of these Terms
  • Your misuse of the Services
  • Your violation of applicable laws or third-party rights

This clause applies only to the extent permitted under Kenyan law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable under Kenyan law, the remaining provisions shall continue in full force and effect.

SECTION 20 - ENTIRE AGREEMENT

These Terms, together with our policies and any additional terms published by us, constitute the entire agreement between you and L.E.S. - Latest Electronics Store regarding use of the Services.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms where necessary for business operations or restructuring.

SECTION 22 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any disputes arising from the use of the Services shall be subject to the exclusive jurisdiction of the courts of Kenya.

SECTION 23 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Updated Terms become effective upon publication on our website or platforms.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

SECTION 24 - CONTACT INFORMATION

Questions regarding these Terms may be directed to:

L.E.S. - Latest Electronics Store
Email: support@latestelectronics.info