Shipping policy
1. Overview
Latest Electronics Store is committed to providing fast, secure, and reliable delivery services within Nairobi and nearby towns and cities.
All orders are processed immediately upon successful confirmation and payment verification.
2. Order processing
- Orders are processed immediately during operating hours
- Customers will receive confirmation once the order has been received and prepared for dispatch
- Orders placed outside business hours may be processed at the start of the next business day
In the event of stock unavailability or unexpected delays, customers will be notified promptly.
3. Delivery locations
We currently deliver within:
- Nairobi County
- Kiambu
- Machakos
- Kajiado
- Thika
- Ruiru
- Limuru
- Juja
- Athi River
- Kitengela
- Syokimau
- Mlolongo
- Ngong
- Rongai
- Selected nearby towns and surrounding areas
Delivery availability may vary depending on location accessibility.
4. Delivery timelines
| Location | Estimated Delivery Time |
|---|---|
| Within Nairobi | Same day delivery |
| Kiambu, Thika, Ruiru, Juja, Limuru | Same day or next day |
| Kitengela, Athi River, Syokimau, Mlolongo, Rongai, Ngong | Same day or next day |
| Other nearby towns | 1–2 business days |
Delivery timelines are estimates and may vary due to traffic, weather conditions, courier operations, or public holidays.
5. Shipping fees
Shipping fees are calculated based on:
- Delivery location
- Product size and weight
- Urgency of delivery
Customers will be informed of delivery charges before order confirmation.
6. Order tracking
Where applicable, customers will receive:
- Courier contact details
- Delivery updates
- Tracking information
Customers are responsible for ensuring that delivery details and contact information are accurate.
7. Delivery attempts
If a customer is unavailable during delivery:
- Delivery may be rescheduled
- Additional delivery charges may apply
- Orders unclaimed after a reasonable period may be cancelled
8. Inspection upon delivery
Customers are encouraged to inspect all products upon delivery before accepting the package.
If a package appears damaged, tampered with, or incorrect:
- Notify the delivery rider or courier immediately
- Contact Latest Electronics Store within 48 hours
- Retain all packaging materials and proof of delivery
9. Risk and ownership
Ownership and responsibility for products transfer to the customer upon successful delivery or collection.
Latest Electronics Store is not responsible for delays caused by:
- Incorrect customer information
- Customer unavailability
- Traffic disruptions
- Events outside our reasonable control
10. Lost or delayed shipments
If your order is significantly delayed or appears lost, please contact us with your order details so we can assist in resolving the issue promptly.